Privacy policy

Privacy Policy – Honey Balms Aotearoa NZ
Last updated: July 2026
Honey Balms Aotearoa NZ (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020 and other applicable privacy laws.
Information We Collect
When you visit our website, place an order, contact us, or otherwise interact with our business, we may collect information including your name, email address, phone number, billing and delivery address, order history, payment and transaction information, customer communications, IP address, device and browser information, website activity, and marketing preferences.
Payment information is processed through Shopify and/or our selected payment providers. We do not necessarily have direct access to your complete payment card details.
How We Use Your Information
We may use your personal information to process and fulfil orders, arrange delivery, process payments and refunds, provide customer service, communicate about your purchases, maintain business records, prevent fraud, improve our products and website, provide marketing communications where permitted, and meet our legal obligations.
You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.
Shopify and Service Providers
Our online store is powered by Shopify. Shopify and other service providers may process personal information on our behalf to provide services necessary to operate our online business.
We may share relevant information with payment processors, couriers and postal services, technology providers, analytics services, marketing platforms and other trusted service providers where reasonably necessary to operate our business.
We do not sell your personal information.
Information Collected from Other Sources
In some circumstances, we may receive personal information about you from third parties or other sources, such as Shopify, payment providers, delivery providers, social media or marketing platforms.
Where required by New Zealand privacy law, we will take reasonable steps to ensure you are informed about the collection of your personal information and the purposes for which it is collected, unless an applicable exception applies.
Cookies and Tracking
Our website may use cookies and similar technologies to operate our online store, remember preferences, understand website usage, measure performance and support marketing and advertising.
You may manage certain cookies through your browser or available privacy and cookie settings. Disabling some cookies may affect website functionality.
International Processing
Some service providers may process or store personal information outside New Zealand. Where applicable, we take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable privacy requirements.
Data Security and Retention
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
We retain personal information only for as long as reasonably necessary for our business purposes and to meet applicable legal, tax, accounting and regulatory requirements.
Your Rights
Under the New Zealand Privacy Act 2020, you may request access to personal information we hold about you and request correction of information you believe is inaccurate.
To make a privacy request, please contact us. We may need to verify your identity before completing your request.
Changes to This Policy
We may update this Privacy Policy to reflect changes to our business practices, services or legal obligations. Any updated policy will be published on our website with a revised “Last updated” date.
Contact Us
Honey Balms Aotearoa NZ
18/184 Grandview Road
Nawton
Hamilton 3200
New Zealand
Email: honeysbalmsaotearoanz@gmail.com